Privacy Policy

Darkes Enterprises Pty Ltd Trading as Relax Airconditioning Qld Pty Ltd

We respect your privacy

Relax Airconditioning QLD Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.  

Collection of personal information

Relax Airconditioning QLD Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name; phone number, address and email address to enable us to send information, provide updates and process your product or service order.  We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

How we collect your personal information

Relax Airconditioning Qld Pty Ltd collects personal information from you in a variety of way, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.  We may receive personal information from third parties.  If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

Relax Airconditioning Qld Pty Ltd may use personal information collected from you to provide you with information, updates and our services.  We may also make you aware of new and additional products, services and opportunities available to you.  We may use your personal information to improve our products and services and better understand your needs.

Relax Airconditioning Qld Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Relax Airconditioning Qld Pty Ltd have no intention to, and will not unless compelled by law, forward any personal information about you to any third parties other than to help us (or the suppliers of goods & services you purchase from us) contact you .

We may also use the personal information to protect the copyright, trademarks, legal rights, property or safety of Relax Airconditioning Qld Pty Ltd, www.relaxairconditioning.com.au, its customers or third parties.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by the Policy.  Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

Relax Airconditioning Qld Pty Ltd is committed to ensuring that the information you provide to us in secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk.  We cannot guarantee the security of any information that you transmit to us, or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to relaxair@bigpond.net.au.  We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future.  We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.  Please check back from time to time to review our Privacy Policy.

Website

When you come to our website (www.relaxairconditioning.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc.  This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

We may from time to time use cookies on our website.  Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.  Cookies are not malicious programs that access or damage your computer.  Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.  However, this may prevent you from taking full advantage of our website.  Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience.  In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords.  These ads may appear on this website or other websites you visit.

Third Party Sites

Our site may from time to time have links to other websites not owned or controlled by us.  These links are meant for your convenience only.  Links to third party websites do no constitute sponsorship or endorsement or approval of these websites.  Please be aware that Relax Airconditioning Qld Pty Ltd is not responsible for the privacy practises of other such websites.  We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

6th August 2018